Legion Health | Texas psychiatry covered by insurance

Terms of Service

Last updated: 10/13/2025

Introduction

Welcome to Legion Health, Inc. (“Company,” “we,” “our,” or “us”)!

These Terms of Service (“Terms”) govern your access to and use of our website located at https://legionhealth.com (the “Website”), any services provided by us through the Website, including any non-medical administrative and management services (collectively, the “Services”). We may deliver or provide the Services through our website or any mobile app that we may make available to you. The website and any such mobile app are collectively referred to as our “Platform.”

For the purposes of these Terms, please be aware that the term “Services” does not include any medical services which are provided by a Medical Group (as defined in Section 4 below), including but not limited to Legion Health, PA which is a separate organization that is independent of Legion Health, Inc. - see Section 4 for more information about the relationship between the Company and Medical Groups, such as Legion Health, PA.

By accessing or using our Platform and/or Services, you agree to be bound by these Terms and our Privacy Policy located at https://legionhealth.com/privacy-policy. Our Privacy Policy also governs your use of our Platform and/or Services and explains how we collect, safeguard, and disclose information that results from your use of our Platform and/or Services. Please read it here: https://legionhealth.com/privacy-policy.

Please read these Terms carefully. If you do not agree to these Terms or our Privacy Policy, you must not access or use our Platform and/or Services.

If you have any questions about these Terms, please contact us at legal@legionhealth.com.

Binding Arbitration. These Terms provide that all disputes between you and Legion Health, Inc. that in any way relate to these Terms, the Platform, or the Services will be resolved by BINDING ARBITRATION. IN ADDITION, BY AGREEING TO THESE TERMS YOU ARE WAIVING THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. SEE §25. Nothing in these Terms waives any non-waivable right to recover attorneys’ fees or costs provided by applicable law.

FOR EMERGENCIES

The Platform is not intended for use in emergencies. If you believe you are experiencing a medical emergency, call 911 immediately. You should seek emergency medical help or follow-up care whenever recommended by a Provider or if you believe it is necessary.

PRIVACY PRACTICES

By accessing or using our Platform and/or Services, you agree to these Terms and to our Privacy Policy (https://legionhealth.com/privacy-policy).

NOT AN INSURANCE PRODUCT

We are not an insurer, nor do we offer an insurance plan or product. The amounts you pay to us for any Services obtained through the Platform are not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately.

SERVICES – NO MEDICAL CARE OR ADVICE

We provide non‑medical administrative and management services to independent healthcare providers who use our Platform. Legion Health, Inc. is not a medical group or a health care provider and does not provide Medical Services or direct or control clinical judgment. Independent medical groups (including Legion Health, PA, the “Medical Group”) and their U.S.-licensed providers (“Providers”) furnish Medical Services, including telehealth services.

Medical Services offered through the Platform are provided exclusively by the Medical Group (or another independent Provider or medical group, as applicable). The Medical Group is responsible for providing its HIPAA Notice of Privacy Practices (Notice) for PHI. The Company’s Privacy Policy does not apply to PHI handled by the Medical Group, except to the extent the Company acts as Business Associate under a Business Associate Agreement.

The relationship between you and any Provider accessed through the Platform is a direct provider‑patient relationship. We do not influence or control clinical decision-making or the care provided by these professionals.If you have any questions about your care or treatment, please contact the Provider who is coordinating your health services.

TELEHEALTH RISKS AND DISCLAIMERS

By using the telehealth tools available on the Platform, you acknowledge and accept the following risks associated with telehealth:

Technical issues (e.g., poor connectivity, hardware/software malfunctions) may interfere with consultation quality and the ability of Providers to provide care.
Telehealth-based medical decisions may be limited and/or may contain judgment errors due to the lack of physical examinations and incomplete access to medical records.
Data breaches or other security concerns may arise despite the implementation of reasonable safeguards.
You are responsible for ensuring a secure environment for telehealth consultations, including using secure internet connections and protecting your device from unauthorized access.
All engagement with Providers via telehealth is at your sole risk to the extent permitted by law. Telehealth care you receive from a Medical Group is medical advice from your Provider; Company does not provide medical advice.

We disclaim any liability arising due to these limitations to the maximum extent permitted by applicable law. All engagement with Providers via telehealth is at your sole risk to the extent permitted by law. Telehealth care you receive from a Medical Group is medical advice from your Provider; Company does not provide medical advice

PRESCRIPTION POLICY

Certain medications offered by the Providers through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers through the Platform, the Provider has determined the prescription product is appropriate for you, and the Provider has written a prescription.

If a Provider determines a prescription product is appropriate for you and writes a prescription, you may fill the prescription at any pharmacy of your choice as prompted during your use of the Services and/or Medical Services.

You agree that any prescriptions that you receive from a Provider will be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact your Provider, a physician, or a pharmacist if you have any questions regarding the prescription. We fully honor patient freedom of choice and, if you receive a prescription for a medication, you always have the option to instruct your Provider to transmit that prescription to the pharmacy of your choice. You may fill the prescription at any lawful pharmacy of your choice. Prescription timing and refill availability may be subject to clinical policies (e.g., 30‑day supplies, periodic visits for certain controlled substances) and national or local drug shortages

PLATFORM OWNERSHIP

Mixpanel is provided by Mixpanel Inc.

You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

No use by minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using any of Company, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

SERVICES AVAILABILITY

OUR SERVICES ARE ONLY AVAILABLE TO USERS IN THE UNITED STATES. Medical Services are available only in states where the Medical Group and your Provider are licensed and physically permitted to practice. If you access the Services from outside the areas in which Services are made available, you do so at your own risk, and you are solely responsible for compliance with local laws, including export laws as applicable.

We operate subject to state and federal regulations, and the Platform may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Platform under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform is limited exclusively to users located in states within the United States where the Platform is available. Services are not available to users located outside the United States. Accessing the Platform from jurisdictions where content is illegal, or where we do not offer the Platform, is prohibited. You represent that you are not located in an embargoed country or on a restricted party list and will not use the Platform contrary to U.S. export or sanctions laws.

ACCESS TO PLATFORM - SECURITY, RESTRICTIONS, AND PASSWORDS

You are prohibited from violating or attempting to violate the security of the Platform, including, without limitation:

(a) accessing data not intended for such a user or logging onto a server or an account which the user is not authorized to access; or

(b) attempting to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures without proper authorization; or

(c) accessing or using the Platform or any portion thereof without authorization, in violation of these Terms or in violation of applicable law.

You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Platform, to deep-link to any feature or content on the Platform, or to bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Platform and/or the Services.

Violations of system or network security may result in civil or criminal liability. The Company will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working order or manner of the Platform or any activity being conducted on the Platform.

In the event access to the Platform or a portion thereof is limited, requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by us. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Platform may be revoked by the Company at any time, with or without cause.

If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Platform (“User Information”), you agree not to provide any User Information that:

(a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior; or

(b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or

(c) contains or transmits a virus or any other harmful component. You agree not to contact other Platform users through unsolicited e-mail, telephone calls, mailings, or any other method of communication.

You represent and warrant to the Company and the Medical Group that you have the legal right and authorization to provide all User Information to the Company and the Medical Group for the uses set forth herein and for the uses required by the Company and the Medical Group Providers.

The Company or the Medical Group may de-identify your information such that it is no longer considered protected health information or personally identifiable information. The Company or the Medical Group may disclose, aggregate, sell, or otherwise use such de-identified information to third parties for analytics, research, or other purposes

USER ACCOUNTS AND AGE RESTRICTIONS

Account Responsibilities:

If you create an account on the Platform, you agree to provide accurate, current, and complete information and to keep such information updated. You are responsible for maintaining the confidentiality of your account credentials and agree to immediately notify us at legal@legionhealth.com of any unauthorized use or security breach related to your account. You agree to:

(a) provide true, accurate, current, and complete information when registering to use the Platform and establishing your account (“Registration Information”); and

(b) maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account.

You are entirely responsible for maintaining the confidentiality of any passwords and for any usage and activities that occur in connection with your account. You agree not to allow others to access your account or utilize your password. Doing so will compromise the security of your account.

Age Requirement: The Platform is intended for individuals 18+. If Medical Services are made available to minors, a parent or legal guardian must consent and, where required, be present.

ACCEPTABLE USE OF THE PLATFORM

You agree to use the Platform in accordance with these Terms and applicable laws. The following actions are strictly prohibited:

Using the Platform in any manner that is illegal or violates local, state, national, or international laws; or
Attempting to gain unauthorized access to any accounts, systems, or servers associated with the Platform; or
Engaging in activities that disrupt or disable the functionality of the Platform, including the use of automated tools (e.g., bots, scrapers) without authorization; or
Impersonating any individual, group, or entity or misrepresenting your affiliation with any individual, group, or entity; or
Transmitting any malicious software, viruses, or harmful content that could impact the security or stability of the Platform; or
Misrepresenting your identity, medical history, or any other information provided to Providers or the Platform; or
Using the Platform to obtain prescriptions, medical advice, or services under false pretenses; or
Misrepresenting symptoms or attempting to obtain controlled substances through deceit or diversion; or
Recording clinical sessions without Provider consent or in violation of applicable law.

We reserve the right to terminate your account or restrict access to the Services if you violate these provisions or are engaged in prohibited activities

ACCURACY AND INTEGRITY OF INFORMATION

Although we attempt to ensure the integrity and accuracy of the Platform, we make no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Platform and Content thereon. It is possible that the Platform could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Platform by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected. We reserve the right to unilaterally correct any inaccuracies on the Platform without notice. Information contained on the Platform may be changed or updated without notice. Additionally, we shall have no responsibility or liability for information or Content posted to the Platform from any unaffiliated third party.

We have made significant efforts to accurately display the colors of any products or Content that may appear on the Platform. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

To file a notice of infringement with us, please provide the following information to the Company's designated copyright agent listed below:

A description of the copyrighted work or other intellectual property that you claim has been infringed.
A description of the material that you claim is infringing the copyrighted work listed in item #1.
An address, telephone number, and an email address where the alleged infringing party can contact you.
The following statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”
The following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
An electronic or physical signature of the person authorized to act on behalf of the owner of the exclusive right being infringed.
The Company has registered a designated agent with the Copyright Office pursuant to 17 U.S.C. § 512(c). Please send notifications of infringement and counter notifications to the designated agent at:

Attn: Copyright Agent, Legion Health, Inc.Phone: (737) 237-2900Email: legal@legionhealth.comAddress: 1606 Headway Cir, STE #9779, Austin, TX 78754

ERROR REPORTING AND OTHER FEEDBACK

You may provide us directly at legal@legionhealth.com with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Platform and/or Services (“Feedback”).

You acknowledge and agree that:

You shall not retain, acquire, or assert any intellectual property right or other right, title, or interest in or to the Feedback;
Company may have development ideas similar to the Feedback;
Feedback does not contain confidential information or proprietary information from you or any third party; and
Company is not under any obligation of confidentiality with respect to the Feedback.

In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive (also against you), transferable, irrevocable, free-of-charge, sub-licensable, unlimited, and perpetual right to use (including copy, modify, create derivative works, publish, distribute, and commercialize) Feedback in any manner and for any purpose.

PAYMENT TERMS AND REFUND POLICY

Online Payments

You agree to pay for Services provided to you that are made accessible on the Platform. To simplify the user experience on the Platform, you are able to pay for your purchases via the Platform with the Company serving as the payment processing agent on your behalf. If you elect to purchase Medical Services from Medical Group, then the total price you pay includes the amount charged by Medical Group for the Medical Services. We act as an agent of the Medical Group and collect the amounts charged by the Medical Group and pass through to them the payment for their actual charges.

Please review the Legion Health, PA Financial Agreement (https://legionhealth.com/financial-agreement). If you receive Medical Services from Legion Health, PA, you also agree to the Legion Health, PA Financial Agreement, which governs patient responsibility, timing of charges, cancellations, and no-show fees. Legion Health, Inc. may act as Legion Health, PA’s authorized agent for payment collection.

Order Acceptance

We reserve the right, at our sole discretion, to refuse or cancel any order for Services for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. For your convenience, you will not be charged until your payment method is authorized and the order information is verified for accuracy. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.

Cancellation and Refunds:

Except as otherwise set forth in any return or refund policy provided to you below, you acknowledge and agree that any Services purchased by you are not refundable in whole or in part. You are fully liable for all charges to your account, including any unauthorized charges.

Appointment Cancellations and No-Shows. Appointments must be canceled or rescheduled at least forty-eight (48) hours before the appointment time. A $100 fee applies to missed appointments (failure to arrive within 10 minutes of the scheduled start) and late cancellations (changes within 48 hours). You authorize us to charge the payment method on file for such fees.
Refunds. Payments for completed Services or Medical Services are non-refundable, except in cases of billing error or where otherwise required by law.

TYPOGRAPHICAL ERRORS AND INCORRECT PRICING

In the event a Service is listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers or business partners, we shall have the right to refuse or cancel any orders placed for a Service listed at the incorrect price. We shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit or debit card account in the amount of the incorrect price.

LINKS TO OTHER SITES

We make no representations whatsoever about any other website that you may access through the Platform. When you access a non-Legion Health, Inc. website, please understand that it is independent from us, and that we have no control over the content on that website. In addition, a link to a non-Legion Health, Inc. website does not mean that we endorse or accept any responsibility for the content or the use of the linked website. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party websites linked to the Platform, you do so entirely at your own risk.

CONSENT TO RECEIVE CALLS, TEXT MESSAGES, AND AUDIO AND/OR VIDEO RECORDING

By providing your mobile number, you are agreeing to be contacted by or on behalf of the Company at the mobile number you have provided, including calls and text messages, to receive informational or service-related (e.g., progress tracking, reminders, etc.) messages and communications relating to the Platform. Message and data rates may apply. To stop receiving text messages, text a reply to us with the word STOP. We may confirm your opt-out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent you a message, or respond to your STOP message by texting you a request to identify services you wish to stop. Please note that by withdrawing your consent, some of the functions provided by the Platform may no longer be available to you. Keep in mind that if you stop receiving text messages from us, you may not receive important and helpful information and reminders about our Services to you.

The Company may record (audio and video) all or part of your interaction with us (“Recordings”). Such Recordings are used for quality assurance and training purposes, to better deliver to you the Services, and to help us improve the Platform. We will keep such Recordings confidential, and we will not publicly display such recordings unless legally required to do so, such as if subject to a court order. By accessing and using our Platform, you agree and consent to such Recordings for the purposes and uses set forth in these Terms and as otherwise set forth in the Privacy Policy.

For the avoidance of doubt, any recording of clinical telepsychiatry sessions is governed solely by the Medical Group’s Informed Consent for Telepsychiatry Recordings. Company recordings under this §18 do not include clinical session content.

CAN-SPAM ACT AND TELEPHONE CONSUMER PROTECTION ACT COMPLIANCE

The Company, Medical Group, and your Provider are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM Act”) and the Telephone Consumer Protection Act (“TCPA”). You consent to receive text messages from us as set forth in the above section, Consent to Receive Calls, Text Messages, and Audio and/or Video Recording, Section 18. E-mails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM ACT and the TCPA. In the event you receive an email or text message from us that you do not believe is fully compliant with the CAN-SPAM Act or the TCPA, please Contact Us at legal@legionhealth.com.

ELECTRONIC COMMUNICATIONS

When you use the Platform or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that:

(a) All agreements and consents can be signed electronically; and,

(b) All notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

The Company, Medical Group, and your Provider may contact you by telephone, mail, or e-mail to verify your information.

The Company, Medical Group, and your Provider may request further information from you, and you agree to provide such further information to ensure that you have not fraudulently used the Platform. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of our Platform until you provide the information to us as requested.

EXTERNAL SERVICES

The Platform may enable access to the Company and/or third-party services and websites, including social media sites (collectively and individually, “External Services”). You agree to use the External Services at your sole risk. We are not responsible for examining or evaluating the content or accuracy of any third-party External Services and shall not be liable for any such third-party External Services. Data displayed by the Platform or External Service, including but not limited to financial, medical, and location information, is for general informational purposes only and is not guaranteed by the Company or its agents. You will not use the External Services in any manner that is inconsistent with these Terms or that infringes the intellectual property rights of the Company or any third party. You agree not to use the External Services to harass, abuse, stalk, threaten, or defame any person or entity, and that we are not responsible for any such use. External Services may not be available in all languages or in other countries and may not be appropriate or available for use in any particular location. To the extent you choose to use such External Services, you are solely responsible for compliance with any applicable laws. We reserve the right to change, suspend, remove, disable, or impose access restrictions or limits on any External Services at any time without notice or liability to you.

NO THIRD PARTY RIGHTS

Unless expressly stated in these Terms, nothing herein is intended to confer any rights, obligations, duties, or remedies on any person other than you, the Company, Medical Group, and their affiliates. Nothing in the Terms is intended to relieve or discharge the obligation or liability of any third persons to you, the Company, Medical Group, and its affiliates, nor shall any provision give any third parties any right of subrogation or action over against you, the Company, Medical Group, and its affiliates. The Platform is only provided for your benefit and may not be relied on by any third party. Notwithstanding the foregoing, the Medical Group(s) and their Providers are intended third-party beneficiaries of the arbitration agreement in §25.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEGION HEALTH, INC., LEGION HEALTH, PA, AND ANY THIRD PARTIES MENTIONED ON THE PLATFORM ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR STATUTORY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE PLATFORM, PLATFORM-RELATED SERVICES, SERVICES, MEDICAL SERVICES, CONTENT, OR INFORMATION CONTAINED WITHIN THE PLATFORM, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PLATFORM, PLATFORM-RELATED SERVICES, SERVICES, MEDICAL SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE PLATFORM AND/OR THOSE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MAXIMUM AGGREGATE LIABILITY OF LEGION HEALTH, INC. OR LEGION HEALTH, PA TO YOU WITH RESPECT TO YOUR USE OF THE PLATFORM AND SERVICES IS THE GREATER OF $500 (FIVE HUNDRED DOLLARS) OR THE TOTAL AMOUNT YOU PAID FOR THE SERVICES OR MEDICAL SERVICES.

Nothing in this §23 limits or excludes liability of any Medical Group or Provider for professional negligence/malpractice to the extent such limitation is prohibited by applicable law.

DISCLAIMER OF WARRANTIES

LEGION HEALTH, INC. DOES NOT WARRANT THAT ACCESS TO OR USE OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE PLATFORM WILL BE CORRECTED. THE PLATFORM, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SERVICE RELATED TO THE PLATFORM, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. LEGION HEALTH, INC. DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE PLATFORM.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE PLATFORM, PLATFORM-RELATED SERVICES, SERVICES, AND LINKED WEBSITES. LEGION HEALTH, INC. DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACKUP AND SECURITY.

WARRANTIES RELATING TO SERVICES OFFERED, SOLD, AND DISTRIBUTED BY LEGION HEALTH, INC. ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED WITH OR IN CONNECTION WITH THE APPLICABLE SERVICES.

This §24 applies to the Platform and Company Services only and does not disclaim any warranty or duty that cannot be disclaimed under applicable law with respect to Medical Services furnished by the Medical Group.

BINDING ARBITRATION AND DISPUTE RESOLUTION

Informal Resolution (30 Days). Before filing a claim, you and the Company will try in good faith to resolve any dispute informally. Start this process by sending a written notice to the Notice Address below describing the dispute and the relief sought, and attaching or identifying the key documents you rely on. If the dispute is not resolved within 30 days after receipt, either party may commence arbitration.

Agreement to Arbitrate; Small Claims. You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform and/or Services (including Medical Services ordered through the Platform) will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (“AAA Consumer Rules”), except that either party may bring an individual action in small claims court in Denton County, Texas if the claim qualifies.

Rules; Seat; Location; Remote Hearings. The AAA Consumer Rules apply, as modified by this §25. The rules and forms are available at www.adr.org. The seat of the arbitration is Denton County, Texas. Unless the parties agree otherwise, any hearing will take place in Denton County, Texas; the arbitrator may conduct hearings by videoconference or similar platform.

Delegation; Arbitrability. The arbitrator—not any court—will decide all issues except as expressly stated otherwise in this §25, including any dispute about the scope, interpretation, applicability, enforceability, or formation of this §25 (including class waiver issues), to the fullest extent permitted by law.

Confidentiality. The arbitration (including the existence of the proceeding), filings, discovery, and award shall be confidential and may not be disclosed beyond the arbitration, except as required by law or to enforce, challenge, or seek judicial review of the award.

Dispositive Motions; Discovery Limits. The arbitrator may decide dispositive motions (including motions analogous to Fed. R. Civ. P. 12 or 56) where appropriate. Absent good cause, discovery will be limited to: (i) exchange of non‑privileged documents each party intends to rely on; (ii) up to one three‑hour deposition total (for either side, remote permitted); and (iii) narrowly tailored third‑party discovery approved by the arbitrator. The arbitrator shall manage discovery to be proportional to the needs of the case and to minimize burden and cost.

Early Merits Conference. Within 30 days after appointment, the arbitrator shall hold a case‑management conference to identify dispositive issues suitable for early resolution and to set a schedule for any dispositive motions.

Settlement Offers. During the arbitration, the amount of any settlement offer made by either party shall not be disclosed to the arbitrator until after the arbitrator issues an award.

Relief Available; Class Waiver; No Consolidation. The arbitrator may award all remedies available under applicable law, on an individual basis only. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate different persons’ claims without both parties’ consent. Declaratory or injunctive relief may be awarded only to the extent necessary to provide relief warranted by the claimant’s individual claim.

Fees; Attorneys’ Fees. AAA filing, administration, and arbitrator fees will be governed by the AAA Consumer Rules. Except as the AAA Consumer Rules or non‑waivable law provide otherwise, each party will bear its own attorneys’ fees and costs, and the arbitrator may award fees/costs as permitted by applicable law. If the arbitrator finds that a claim or defense was frivolous or brought in bad faith, the arbitrator may award the prevailing party its reasonable attorneys’ fees and costs to the extent permitted by law. If a party files a lawsuit in court in breach of this §25 and refuses to dismiss after written notice, the arbitrator or court may award the other party its reasonable fees and costs incurred to compel arbitration, to the extent permitted by law.

Injunctive Relief Carve‑Out (IP, Confidentiality, Security, Scraping). Notwithstanding anything to the contrary, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction in Denton County, Texas, to protect its confidential information, intellectual property, or the security/integrity of the Platform (including against scraping, unauthorized access, or misuse), pending a final decision by the arbitrator.

Batch (“Mass‑Arbitration”) Procedure. If twenty‑five (25) or more substantially similar demands are presented by or with the coordination of the same law firm(s) or organization(s), the following staged process will apply to promote efficiency, to the extent consistent with AAA administrative requirements: (i) the parties shall select ten (10) bellwether cases (five per side) to proceed first; (ii) all other cases will be held in abeyance and applicable filing/administrative fees will be due only for the bellwethers; (iii) after final awards in the bellwethers, the parties will participate in a global mediation; (iv) if unresolved, additional tranches of up to fifty (50) cases will proceed, followed by mediation after each tranche; and (v) the process repeats until resolution. The arbitrator(s) may apply the reasoning of earlier awards to later cases as appropriate. The statute of limitations for non‑bellwether cases is tolled from the date their demands were first received.

Notice of Dispute; Demand; Service. To start the informal resolution process or arbitration, send a Notice describing the dispute and relief sought to: Legion Health, Inc., Attn: LEGAL NOTICE, 1606 Headway Cir, STE #9779, Austin, TX 78754 (the “Notice Address”), and email a copy to legal@legionhealth.com. Notice will be deemed received on delivery or the next business day if emailed by 5 p.m. Central Time.

Limitations Period. Any claim must be filed within one (1) year after the claim accrues, to the extent permitted by non‑waivable law; otherwise, the claim is permanently barred.

Governing Law; FAA. The U.S. Federal Arbitration Act governs the interpretation and enforcement of this §25. Texas law (without conflict‑of‑laws rules) governs the Terms.

Severability; Fallback Venue; Jury Waiver. If any part of this §25 is found unenforceable, that part will be severed and the remainder enforced to the maximum extent permitted. If this §25 is found unenforceable in its entirety, exclusive jurisdiction and venue shall lie in the state or federal courts located in Denton County, Texas, and both parties waive any right to a jury trial to the extent permitted by law.

Beneficiaries; Survival. The Medical Group(s) and their Providers are intended third‑party beneficiaries of this §25. This §25 survives termination of these Terms and any other contractual relationship between you and the Company.

INDEMNITY

You agree to defend, indemnify, and hold harmless Legion Health, Inc., its affiliates, officers, employees, and agents from any claims, damages, fees, costs (including attorneys’ fees), causes of action, actions, and suits (no matter whether at law or equity), of any kind whatsoever arising directly or indirectly out of or in connection with arising from:

Your use or misuse of the Platform or any access to the Platform by anyone using your user ID and password;
Your violation of these Terms, including, without limitation, the Privacy Policy;
The content or subject matter of any information you provide to the Company, Medical Group, your Provider, or a customer service agent;
Any negligent or wrongful act or omission by you in your use or misuse of the Platform, Services, or any information on the Platform, including, without limitation, infringement of third-party intellectual property rights, privacy rights, or negligent or wrongful conduct;
Your violation of applicable law;
Any third-party claims related to your actions or omissions, including but not limited to claims of negligence, fraud, or misuse of the Platform.

INTELLECTUAL PROPERTY

All intellectual property rights in the Platform, including but not limited to text, images, trademarks, logos, and software, are owned by Legion Health, Inc. or its licensors. You are granted a limited, non-exclusive, non-transferable license to access the Platform solely for your personal, non-commercial use.

Content created and submitted by users remains the property of the respective user. However, by submitting such content, you grant Legion Health, Inc. a worldwide, perpetual, royalty‑free license to use, distribute, and modify such content in connection with the operation of the Platform. User content containing PHI is handled under the Medical Group’s HIPAA Notice of Privacy Practices or applicable Business Associate Agreements; nothing in this §27 grants Company a license to use PHI beyond those instruments.

FORCE MAJEURE

We will not be deemed to be in breach of these Terms or liable or deemed to have defaulted for any breach of these Terms or our Privacy Policy for any failure or delay in fulfilling or performing any of these Terms, when and to the extent such failure or delay is caused by or results from acts beyond our reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”):

acts of God;
flood, fire, earthquake, explosion, pandemic, or epidemic;
war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest;
government order, law, or actions;
embargoes or blockades in effect on or after the date of this Agreement;
national or regional emergency; and
other events beyond the reasonable control of the Company.

We will do our best to communicate with you and to provide notice within thirty (30) days of the Force Majeure Event, stating the period of time the occurrence is expected to continue. We shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Company shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause

COPYRIGHT & TRADEMARK INFORMATION

Copyright ©2025, Legion Health, Inc., all rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party that may own the Marks.

REVISIONS; GENERAL

The Company reserves the right, in its sole discretion, to terminate your access to all or part of the Platform, with or without cause, and with or without notice. In the event that any of the Terms are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. These Terms constitute the entire agreement between the Company and you pertaining to the subject matter hereof. In its sole discretion, the Company may, from time to time, revise these Terms by updating this posting. You should, therefore, periodically visit this page to review the current Terms, so you are aware of any such revisions to which you are bound. Your continued use of the Platform after revisions to these Terms shall constitute your agreement to the revised Terms. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages within the Platform. If we make material changes, we will provide notice consistent with applicable law (e.g., by posting a notice on the Platform and updating the “Last Updated” date above).